How To Add Ez Pass To Existing Account

Frequently Asked Questions

Contact

For residents of Virginia with permanent upper limb mobility impairment.Click here for more information.

If you already have your On-the-Go standard or Flex transponder register it hither to prepare your account.

For residents of other E-ZPass network states: Visit your state's Eastward-ZPass service center website:

Delaware	New Hampshire
Florida	New Jersey
Illinois	New York
Indiana	North Carolina
Kentucky	Ohio
Maine	Pennsylvania
Maryland	Rhode Island
Massachusetts	Due west Virginia
Minnesota

Oftentimes Asked Questions

E-ZPass Overview:

What is E-ZPass?
What is E-ZPass Flex?
How practice I switch between Toll and HOV modes when using Flex transponders?
How does Due east-ZPass work?
Who runs the E-ZPass plan?
Where is E-ZPass accepted?
Where is E-ZPass from other states accustomed in Virginia?
How much does information technology cost to open up an E-ZPass account?
Is my E-ZPass account information private and secure?
Do I become a discount on tolls if I take an E-ZPass?
Tin I pay cash if I have an E-ZPass transponder in the auto?
Is my data secure with E-ZPASS Virginia?

Ordering An East-ZPass:

How tin I open an E-ZPass account?
Do I have to take a credit card to open an E-ZPass account?
How do I obtain an boosted E-ZPass transponder?
How long does information technology have to receive an E-ZPass transponder?

Registering Your New Due east-ZPass Transponder:

How practice I register my On-the-Go transponder?
What data do I need to register an On-the-Go transponder?

Installing & Using Your Due east-ZPass:

How do I install my Due east-ZPass transponders?
How before long can I utilize my On-the-Go transponder?
How do I maintain enough funds in my account?
What are the benefits of Automated Replenishment?
How practise I update my Credit Card or ACH information?

Using E-ZPass At A Cost Berth(In VA. or Out-of-Country):

What practise the lights at the tollbooth hateful?
Why are the posted speed limits at the toll booths and then low?
What should I practise if I plan to drive out-of-country?

Managing Your E-ZPass Account:

Why is my Eastward-ZPass transponder not working?
How can I return or substitution my E-ZPass transponder if it is no longer working?
Exercise I need to register all my vehicles?
Can I switch my Due east-ZPass transponder to some other vehicle?
What practise I practice if I purchase a new auto, move, or change my credit bill of fare?
How practice I utilise the Automated Phone System?
What if I forget my Pin Number?
Are the funds in my E-ZPass business relationship assigned to a particular transponder?
Can I get a statement to track my expenses?
Can I go a receipt at the tollbooth when I employ my E-ZPass?
Why am I charged if my E-ZPass transponder is lost, damaged or defaced?
How do I close my E-ZPass account?
Inactive Business relationship?

E-ZPass For Motorcycles and When Towing Trailers:

Can I go an Due east-ZPass transponder for my motorcycle?
Tin can I use my Due east-ZPass transponder if I tow a trailer or my boat?

Carpooling with E-ZPass:

What is Due east-ZPass Flex?
How do I exchange a standard transponder for a Flex transponder?
How do I switch betwixt Toll and HOV modes when using the Flex transponder?
Do I demand a Flex transponder?

Misc. Matters:

Are business accounts available?
Concern Account vs. Personal Account
How many people employ E-ZPass?

Donations:

What is Drive SMART Virginia?
How can I make a donation to Bulldoze SMART Virginia Education Fund?
Will 100% of my donations to DRIVE SMART Virginia Education Fund stay in Virginia?
Is my donation to the Bulldoze SMART Virginia Education Fund taxation-deductible?
Can I abolish my recurring donation to DRIVE SMART Virginia Education Fund?
Is there an administrative fee to collect my DRIVE SMART Virginia Education Fund donation?

1. What is E-ZPass?

E-ZPass is an electronic toll collection system. Motorists open a prepaid business relationship and adhere a pocket-sized electronic device chosen a transponder to their windshield or license plate. Every bit they travel through the cost facilities, tolls are automatically deducted from their pre-paid East-ZPass account.

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two. What is E-ZPass Flex?

The E-ZPass Flex is a switchable E-ZPass transponder that volition let y'all take advantage of price-free travel on the 64, 66, 95, 395, and 495 Express Lanes in Virginia. The E-ZPass Flex volition work on any toll facility where E-ZPass is accepted. E-ZPass Flex Transponders provide additional functionality which allow drivers to identify when their vehicle tin can be classified every bit Loftier Occupancy Vehicle (HOV) to obtain a discount on those facilities that support the additional Flex functionality. If the required number of people are in the vehicle, and you want to drive on the 64, 66, 95, 395, and 495 Limited Lanes for free, you need to switch the E-ZPass Flex to HOV mode before y'all go on the road. These toll facilities will not charge your E-ZPass account if you travel with your Eastward-ZPass Flex in HOV manner and have the required number of people in the vehicle. Drivers traveling with less than the required number of people in the vehicle on a Toll Facility with a disbelieve should fix their E-ZPass Flex to price-paying mode and the toll volition be electronically debited from their E-ZPass business relationship. The E-ZPass Flex will work anywhere E-ZPass is accustomed, regardless of the position of the switch. Y'all practice not demand an Eastward-ZPass Flex if y'all do not program to travel on the 64, 66, 95, 395, or 495 Express Lanes with the minimum number of people to authorize for the HOV disbelieve.

Flex transponders are just available for two-axle vehicles since other vehicle types are not permitted to use the Express Lanes.

Please Note: Users who take non used their Flex transponder for HOV transactions on the 64, 66, 95, 395, or 495 Express Lanes for whatever prior twelve-month flow may exist asked to commutation their Flex transponder for a standard transponder (at no cost). Additionally, the lost/stolen fee for a Flex Transponder is $20.00 rather than $10.00.

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iii. How do I switch between Cost and HOV modes when using Flex transponders?

Earlier your trip on the High Occupancy Toll (HOT) or the 64, 66, 95, 395, and 495 Express Lanes, it's important that you set your Eastward-ZPass Flex to the correct manner based on the number of occupants that will be in your vehicle when you're driving on the HOT or the Limited Lanes. If there are the required number of people in the vehicle, set your E-ZPass Flex to HOV way. These toll facilities do not charge you lot a toll if your E-ZPass Flex is prepare to HOV style. If you have fewer than the required number of people in your vehicle, select the toll-paying style on the E-ZPass Flex to have the cost automatically debited from your account. You tin change modes using the switch located at the lesser of the Eastward-ZPass Flex device. Simply move the switch to select "HOV ON" or toll-paying mode (covering "HOV ON"), depending on the number of people in your vehicle. You will hear a beep when yous change the setting to HOV ON fashion. Make sure your E-ZPass Flex is prepare to the appropriate style before you commencement driving.

The E-ZPass Flex will work on other toll roads that have E-ZPass regardless of the position of the switch.

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4. How does E-ZPass piece of work?

When you lot open a prepaid account, you lot receive a pocket-size electronic transponder that attaches to the windshield inside your auto or to your license plate. Inside the transponder is a bombardment-powered electronic chip encoded with a unique identification code. When you travel through an E-ZPass toll facility, an antenna at the cost plaza reads the data contained in your transponder. The advisable toll is electronically debited from your prepaid Eastward-ZPass account.

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v. Who runs the East-ZPass program?

The Virginia Department of Transportation runs the program in Virginia.

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6. How many people utilise E-ZPass?

In Virginia, there are more than 2,300,000 active Due east-ZPass transponders. There are between 16 and twenty million electronic price transactions a month.

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7. Where is East-ZPass accepted?

Y'all can use your E-ZPass transponder on all toll roads with especially marked "E-ZPass" lanes. This currently includes roads in Delaware, Illinois, Indiana, Maine, Maryland, Massachusetts, New Hampshire, New Bailiwick of jersey, New York, Ohio, Pennsylvania, Rhode Island, Virginia,Westward Virginia, Northward Carolina, Kentucky, Florida and Minnesota.

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8. Where is Eastward-ZPass from other states accepted in Virginia?

All Virginia cost roads take out-of-state Due east-ZPass:

Northern Virginia - Dulles Toll Road, Dulles Greenway, 66 Express Lanes Within the Beltway, 95/395, and 495 Express Lanes.
Hampton Roads - 64 Express Lanes, Coleman Bridge, Chesapeake Expressway, Chesapeake Bay Bridge Tunnel, ERC, South Norfolk Hashemite kingdom of jordan Bridge and Rule Blvd.
Chesterfield County - Powhite Parkway Extension, Pocahontas 895 (Route 895)
Richmond - The RMA Motorway System:
The Downtown Expressway (State Road 195) from Meadow Street due east to the I-95 Interchange
The Powhite Parkway from Idlewood Avenue s to and ending at Chippenham Parkway
The Boulevard Bridge (nicknamed the "Nickel Bridge")

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9. How tin I open an E-ZPass business relationship?

If you are a Virginia resident, you can open up your E-ZPass account in any of these simple ways:

Apply online

Personal Business relationship Application or Business Business relationship Application
Phone call 1-877-762-7824
Visit i of our Service Centers or DMV partner locations
By picking upward a transponder at an Eastward-ZPass On-the-Go retailer and registering online or past phone. A list of retail stores carrying Virginia E-ZPass On-the-Become transponders tin can be establish here

Residents of Virginia with permanent upper limb mobility damage (Click here for more than information.) in accordance with Section § 33.2-613 D of the Code of Virginia may be eligible for toll-free passage on Virginia price roads.

Residents of other states should click on their state to apply to their home agency: Delaware, New Bailiwick of jersey, Illinois, New York, Indiana, Northward Carolina, Maine, Ohio, Maryland, Pennsylvania, Massachusetts, Rhode Island, New Hampshire, Due west Virginia, Kentucky and Florida.

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10. How soon can I employ my On-the-Go transponder?

You tin use your OTG transponder immediately in VA only will need to annals at least 48 hours before using it out-of-country.

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eleven. How do I register my On-the-Go transponder?

Go to the registration folio on this website
Calling the Customer Service Center at i-877-762-7824
Visiting any of our walk-in centers or DMV partner locations
Notation: The replenishment amount and the replenishment threshold (low balance) levels are increased for each boosted transponder added to your E-ZPass account

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12. What information do I need to register an On-the-Go transponder?

To register your transponder yous will demand:

ID numbers located on the transponder
Commuter's license
The license plates and vehicle data for the vehicle on which you will utilise your Due east-ZPass
Payment data to add together to your account and/or set automatic replenishment

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13. How much does it cost to open an E-ZPass account?

In order to open an Due east-ZPass account online or at a Service Eye, you demand to pre-pay a minimum of $35 in tolls.

Transponders are also available in select retail stores in Due east-ZPass On-the-Go Kits for $35. Both Flex and Standard East-ZPass transponders are available in Northern Virginia retail stores. The $35 payment for an On-the-Go transponder includes $15 of prepaid cost balance for firsthand use in Virginia plus an additional $twenty prepaid toll balance after the transponder is registered to an account.

Retail transponders tin be used immediately in Virginia but should be registered as soon as possible to enable use out-of-state and to merits the full remainder.

Note that the transponders remain the property of the Virginia Section of Transportation and must be returned to the Service Heart when the account is closed or the customer will be liable for the lost/stolen fee ($10 for a standard transponder, $20 for a Flex transponder).

If you drive the toll roads frequently, we recommend that you contact us or log into your account to increase your Replenishment threshold (low balance) level and replenishment amount to accommodate your boilerplate monthly toll usage.

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fourteen. Practise I accept to take a credit carte to open an E-ZPass account?

You tin open an E-ZPass account using cash, check or credit card. Personal and Business organization Accounts with five or more E-ZPass transponders must be set to automatically replenish which requires a credit card or checking/savings depository financial institution routing and business relationship number plus a credit carte du jour (non linked to the same bank business relationship) equally a secondary, backup payment method.

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15. Is my E-ZPass account information private and secure?

Yeah. The Virginia Section of Transportation is committed to protecting your privacy and the security of your business relationship. Please refer to our Privacy Policy and Web Policy statements.

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16. How do I maintain enough funds in my account?

The easiest way to maintain funds in your E-ZPass business relationship is to cull automatic replenishment. When your account balance reaches the low balance level, your replenishment course of payment will be charged for the replenishment amount and the funds will be posted to your account and added to your available balance. Payment options include credit/debit card or checking/savings account electronic funds transfer via ACH and a credit bill of fare.

If you choose manual replenishment, y'all tin add funds to your business relationship by logging in to your business relationship and making a payment from this website. You will need to establish a username and password. You lot can also call our toll-free automated line, 1-877-762-7824 to brand a credit card payment. You will need both your account number and your Pivot number to use this automatic phone organisation. You can as well brand a payment in person at our Service Heart locations, partner DMVs, mail payments to the Service Center.

Examples:

If you have one E-ZPass transponder, you volition owe a replenishment amount of your average monthly tolls, or minimum of $35 (whichever is greater) when your business relationship'southward available balance reaches your low remainder level.
If you have three Eastward-ZPass transponders, you lot will owe a minimum replenishment corporeality of your average monthly tolls, or minimum of $105 (whichever is greater) when your account's available balance reaches your low balance level.

If you have chosen automatic replenishment, your replenishment amount volition exist periodically recalculated to ensure y'all need to replenish approximately but in one case per month. Your depression rest amount volition be periodically assessed to ensure y'all take at least 3 days of tolls to ensure coverage in the outcome that there are problems with your replenishment.

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17. What are the benefits of Automated Replenishment?

Automated Replenishment is the most convenient way to maintain funds in your account. When you reach your low balance, your selected method of payment is charged automatically to replenish your account. Automatic replenishment eliminates the need to constantly monitor your account balance and spend time authorizing replenishment payments. It saves yous fourth dimension and helps eliminate the possibility of cost violations because you ran out of funds in your account. Notation that your card and expiration dates must be valid for this procedure to exist successful.

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18. How practise I update my Credit Card or ACH data?

Log in to your account with your username and password. And then click Payment from the Account Menu. Select Update Payment Method. You can use this link to take you to the login page.

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19. How long does it take to receive an Eastward-ZPass transponder?

When you lot contact our Customer Service Heart at i-877-762-7824 or apply online to open up an account or request an additional transponder, the transponder is sent out inside two concern days. For same day service, pick up an On-the-Go transponder at a retail shop or visit one of our Service Centers or partner DMV locations:

E-ZPass Virginia

Telephone
Price-Complimentary Number: i-877-762-7824
Virginia Relay Center (TTY Callers): ane-800-828-1120
Automated Telephone System is available 24 hours
Customer Service Representatives are available Mon-Friday 7 a.m. - 7 p.m.

Eastward-post
customerservice@ezpassva.com

Mail service
Due east-ZPass Customer Service Center
P.O. Box 1234
Clifton Forge, VA 24422-1234

Phone: 877-762-7824
Fax: 540-302-4773

Hours : Monday-Friday 7 a.m. - 7 p.thou.

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twenty. Do I need to annals all my vehicles?

Yep. To ensure seamless use of the E-ZPass transponders in any of your vehicles, you should include the license plate number, state of registration, vehicle blazon, vehicle make, model, year and color of all your vehicles. You can brand changes via the myaccount website or email vehicle changes to customerservice@ezpassva.com including your account information. Note: The accuracy of the license plate information is disquisitional. Every bit vehicle information changes, information technology is important to proceed that information upwardly-to-date and accurate on your Eastward-ZPass account.

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21. Are business organization accounts available?

Yes. Business accounts are welcome only special rules employ. For assistance, call 1-877-762-7824 or contact your nearest Service Center.

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22. Concern Business relationship vs. Personal Account

A Personal Eastward-ZPass business relationship is for personally endemic or leased cars, pickup trucks, vans, motorcycles, or RVs.

Business Eastward-ZPass accounts are for those who prefer to hold their business relationship in a business organization name and could include:

Those who accept vehicles with more than ii axles
Vehicles with greater than 7,000 lbs. maximum gross weight

A business tin open an E-ZPass pre-paid toll business relationship by submitting the Due east-ZPass Business Account Application online, by visiting your nearest Service Center, or by calling 1-877-762-7824. The name of the business and EIN (Employer Identification Number) are required. Delight provide the names of two individuals who are authorized to manage the business relationship and their phone and email contact information. A credit card for initial payment is needed to open up an business relationship online. Each business relationship with five or more transponders is required to select automated replenishment every bit the replenishment option.

For assistance, call 1-877-762-7824 or visit your nearest Service Center.

Delight call 1-877-762-7824 or click here in gild to apply for a personal account or a business account.

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23. Tin I go an East-ZPass transponder for my motorcycle?

Yes. However, we exercise not currently have a transponder that is designed for employ with motorcycles. The transponder is designed to function best at an angle, like to the 1 created by the windshield of a rider vehicle. A transponder mounted on a motorcycle is at the customer's "own take a chance and liability." Please call 1-877-762-7824 for additional information and help.

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24. How do I install my E-ZPass transponders?

Each transponder comes with adhesive mounting strips and easy-to-follow instructions. For your transponder to work consistently, it must exist mounted properly, so follow the instructions carefully.

If you lot believe you have your Due east-ZPass mounted correctly merely information technology is not reading in the price lanes, delight contact customer service at 877-762-7824 or visit one of our service centers to troubleshoot the event.

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25. Practise I become a disbelieve on tolls if I accept an E-ZPass?

Aye. Discounts on tolls are bachelor through some toll facilities.

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26. What do I do if I buy a new motorcar, move, or change my credit bill of fare?

It is important to keep your E-ZPass account information current. Merely login with your username and password on this website to make whatsoever changes to your address, vehicle data, or to update your credit card. You may also call 1-877-762-7824 to make these changes through our automated phone arrangement or to speak to a Customer Service Representative. You will be asked for your East-ZPass account number and four-digit Pin number.

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27. How do I use the Automated Phone Organization?

Call 1-877-762-7824. Y'all volition be prompted to enter your Eastward-ZPass account number and four-digit Pivot number. You lot can check your available residuum and recent transactions, brand a payment, and update your credit card number, expiration date, phone number and modify your Pivot number through our automatic organization.

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28. What if I forget my Pin Number?

Call 1-877-762-7824. Take your personal information prepare to give to a customer service representative.

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29. How exercise I obtain an additional E-ZPass transponder?

You can order an additional transponder in any of these convenient means:

Request an additional transponder on this website. Only log in with your username and password. So click on the Transponder tab.
Call i-877-762-7824, or 1-800-828-1120 (for TTY users).
Visit 1 of our Service Centers or partner DMV locations.
Visit one of our select retail locations to obtain an On-the-Go E-ZPass transponder which can be added to your existing account online.

The replenishment corporeality and the low residual level are increased for each additional transponder added to your Eastward-ZPass account.

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30. How do I exchange a standard transponder for a Flex transponder?

There are several ways to exchange your standard transponder for a Flex transponder:

Request an exchange by logging in to your account and selecting the "transponder" tab.
Past calling the Service Center at ane-877-762-7824 and requesting an exchange.
By visiting ane of our service centers.

When you receive your Flex transponder, you should mail your standard transponder to: E-ZPass Service Center, PO Box 1234, Clifton Forge, VA 24422-1234 or you lot tin bring it to a Service Center. Each Service Middle also has a drop box for your convenience afterwards hours. If y'all choose to mail your transponder, please wrap the transponder in foil or insert it in the original Mylar bag. If your transponder is lost, a $10 charge volition employ for standard transponders.

Please Note: Due to the higher cost of the Flex transponder, users who have not used their Flex transponder for HOV transactions on Limited Lanes for a prior twelve month flow may be asked to exchange their Flex transponder for a standard transponder (at no cost).

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31. Practice I need a Flex transponder?

Y'all will need a Flex transponder only if y'all programme to travel with two or more people in the motorcar on the 64 Express Lanes (Hampton Roads) and 66 Express Lanes Inside the Beltway, or with iii or more people in the car on the 95, 395, and 495 Express Lanes. Due to the college cost of the Flex transponder, users who have not used their Flex transponder for HOV transactions on these facilities for any prior twelve-month period may be asked to commutation their Flex transponder for a standard transponder (at no cost).

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32. Are the funds in my E-ZPass account assigned to a particular transponder?

No. Each E-ZPass toll transaction, regardless of which of your transponders y'all employ, deducts from your available residue. It works like a jail cell phone account with prepaid phone minutes. All transponders on the business relationship draw from the same bachelor balance.

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33. Tin I get a statement to runway my expenses?

E-ZPass statement options are available to assistance yous rail your expenses. Monthly and Quarterly summary statements are bachelor online free of charge. Mailed statements are also bachelor starting at $2 per month.

Yous tin also view your transaction history online by logging in to your account.

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34. Can I pay cash if I have an E-ZPass transponder in the car?

Cash as a payment type is not accepted on all toll facilities in Virginia. Visit the Toll Roads page on this website to understand if cash is accustomed on the price road you are traveling. If you are traveling on a toll facility that accepts greenbacks payment and you want to pay greenbacks at the tollbooth, the transponder must exist removed from your vehicle, wrapped in the original Mylar bag, or wrapped completely in aluminum foil. Otherwise, the toll could be deducted from your Due east-ZPass business relationship.

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35. Tin can I become a receipt at the tollbooth when I use my Due east-ZPass?

No. Since Eastward-ZPass is designed to speed up the cost procedure, receipts will not be bachelor at the lane when using Due east-ZPass. If you need details of your cost transactions, you can either log into your account online or elect to receive detailed monthly statements, starting at $2 per calendar month.

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36. What practise the lights at the tollbooth mean?

Light notifications differ by Toll Facility, just the following are some general descriptions:

Crimson, Blue or White - A ruby-red, blue or white light indicates an unpaid price. If y'all are in a greenbacks lane, stop and pay the toll. If you are not in a cash lane, for safety reasons, DO Not stop in the lane. These lights signal that your account is out of funds or there may be something wrong with your transponder or the way it is mounted. Contact the Client Service Center for assistance.

Yellow - This signals that your business relationship has reached the depression balance level and needs to be replenished. If you see this lite for more than ii consecutive days, contact the Client Service Center. Please annotation that if enough toll transactions postal service to your account simultaneously, you may go direct from seeing a greenish light to seeing a ruddy, blue or white light. Also note that the yellow light is only available at some price locations.

Greenish - Proceed. Your account residue is above the low rest level.

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37. Why are the posted speed limits at the toll booths so low?

The posted speed limits are set up to ensure the safety of the cost collectors and the drivers. Toll plazas are very decorated places and rubber is a major concern.

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38. Why is my East-ZPass transponder not working?

There tin be a few reasons why your transponder isn't working properly, such as:

You ran out of funds in your account.
Your transponder'due south bombardment is running depression.
Your transponder is improperly mounted.
Your transponder has not even so been activated at the lane.
A recent payment has not yet been received by the lane.

It can take upward to 24 hours for new accounts, payments, and new transponders to be activated and detected at Virginia price plazas, and up to 48 hours in out-of-state lanes.

Please contact a Service Heart for aid troubleshooting.

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39. How can I render or exchange my East-ZPass transponder if it is no longer working?

Mail service your transponder to: E-ZPass Service Centre, PO Box 1234, Clifton Forge, VA 24422-1234 or bring information technology to a Service Heart location. Defended Due east-ZPass Service Centers in Norfolk and Portsmouth accept a drib box for your convenience after hours. If you choose to mail your transponder, please wrap the transponder in foil or insert it in the original Mylar bag and enclose a note requesting a replacement. In case of loss, a $10 charge will use for standard transponders and a $xx charge will utilise for Flex transponders.

In improver to these options, the following DMV locations volition accept transponders for return or exchange during normal business hours.

Delight visit the E-ZPass Locations folio on this website for hours of operation.

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xl. Can I switch my Eastward-ZPass transponder to some other vehicle?

Yes. Y'all tin can switch the transponder from one vehicle to another as long as you use it on a vehicle with the same vehicle type. Contact the Service Center at 1-877-762-7824 to request additional mounting strips and then that you tin can motion your E-ZPass transponder between vehicles.

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41. Can I employ my E-ZPass transponder if I tow a trailer or my gunkhole?

You can switch the transponder from one vehicle to another as long as yous use it on the aforementioned vehicle type. If you tow a trailer or a gunkhole, your vehicle type will change and and so you lot volition demand to get a different transponder.

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42. Why am I charged if my E-ZPass transponder is lost, damaged or defaced?

When you render your transponder to us, we volition either re-issue it to another customer, or send information technology dorsum to the manufacturer. If it is lost, painted, marked permanently or damaged, we cannot re-issue it and the manufacturer will not take it back. Therefore, we must collect the $10 or $20 lost/stolen fee.

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43. How do I close my E-ZPass account?

You tin request to close your business relationship on this website. Simply log in with your username and password. Then click on the Shut Account tab.

Mail service your transponder(s) to E-ZPass Service Center, PO Box 1234, Clifton Forge, VA 24422-1234 or bring it to a Service Heart location. If you choose to mail your transponder, please wrap the transponder in aluminum foil or insert it in the original Mylar bag and enclose a annotation requesting to close your account. In case of loss, a $10 charge will apply for Standard transponders and a $20 charge will use for Flex transponders.

If you take lost your transponder and would like to shut your account, provide a credit card number to pay for the lost fee. When all transponders on your account are returned or inactive, your account volition exist closed and a refund volition be processed within 30 days if there is a balance remaining in the account.

In addition to these options, the following DMV locations will accept transponders for render during normal business hours.

Delight visit the E-ZPass Locations page on this website for hours of operation.

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44 What should I do if I plan to drive out-of-state?

A trip out-of-country or a change in your driving design may accept an bear on on your Eastward-ZPass business relationship. Contact the Service Center to bank check your bachelor remainder to be sure you lot have adequate funds for your tolls. You may likewise desire to make a payment, arrange your replenishment amount and your low balance level.

Information technology tin can take up to 24 hours for new accounts, payments, and new transponders to exist activated and detected at Virginia toll plazas, and up to 48 hours out-of-state. We recommend you make changes to your account several days in accelerate of your trip.

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45. Is my information secure with East-ZPASS Virginia?

East-ZPass Virginia has taken steps to safeguard the integrity of its data to preclude unauthorized admission and to secure your personal data as information technology is communicated across this internet. These measures are designed to foreclose corruption of data, block unknown or unauthorized access to our systems and information, to provide protection of your private information and to protect data from interception during transmission.

Communication of personal data is protected through use of encrypted transmission using Internet standard SSL (Secure Sockets Layer). When you access your personal information, your web browser volition automatically create a secure connection. We apply a 2048 RSA SSL (Secure Sockets Layer) certificate from a trusted Certificate Authorisation, updated annually, to protect your website visit. In addition to the SSL encryption, E-ZPASS Virginia employs 3 layers of firewall protection using state-of-the art security applications, and maintains annual Payment Menu Manufacture (PCI) Data Security Standards Compliance for all operations and systems. Our systems are regularly scanned and to protect against new vulnerabilities.

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46. What is DRIVE SMART Virginia?

Drive SMART Virginia is a 501(c)(3) non-profit defended to raising traffic safe awareness among all road users in club to salve lives and reduce injuries on the roadways of Virginia. Our mission is advanced by fostering community partnerships, offering interactive simulator programs, giving workplace and school presentations, attending outreach events, advocating for traffic safety initiatives, and conducting an annual Distracted Driving Summit. Bulldoze SMART Virginia also creates, designs, and distributes educational campaigns and materials.

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47. How can I brand a donation to Drive SMART Virginia Education Fund?

Y'all can donate when making a quondam online payment to your account or every time your account auto replenishes by credit menu. For a quondam payment, select the option on the Payment page in your account, enter the amount of the donation and click "Add". To add an automatic donation every time your account replenishes (reaches depression balance) visit the Payments page and select Donations.

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48. Volition 100% of my donations to DRIVE SMART Virginia Education Fund stay in Virginia?

Yes, absolutely. Bulldoze SMART Virginia exists solely to serve the citizens of the Commonwealth. The DRIVE SMART Virginia team travels from Wise to Reedville and Fairfax to Due south Hill to deliver our important programs!

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49. Is my donation to the Drive SMART Virginia Education Fund taxation-deductible?

Drive SMART Virginia is a 501(c)(3) non-profit and 100% of your donation is deductible. You volition receive an electronic mail receipt for each donation amount.

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l. Tin I abolish my recurring donation to DRIVE SMART Virginia Education Fund?

Recurring donations tin exist cancelled at whatever time by visiting the Payments page in your business relationship.

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51. Is there an authoritative fee to collect my DRIVE SMART Virginia Didactics Fund donation?

In order to comprehend costs and ensure that no taxpayer or cost dollars are used to fund this initiative, VDOT collects a small-scale administrative fee from the donation amount. 100% of all funds distributed to Drive SMART Virginia are used to provide direct services.

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52. Inactive Account?

If you haven't used your E-ZPass account to pay for a price in the concluding 12 months you lot will receive an inactive account detect. If you want to proceed your account open up, you merely need to contact us by electronic mail or telephone and let us know.

We use this process to return unused funds to customers who no longer need their account and collect unneeded transponders that belong to the Commonwealth. Please reply to an inactive account notice within thirty days.

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